At Regalthreadz, operated and administered by Ecliptica Collective Labs Private Limited, our goal is to provide a reliable, smooth, and convenient shopping experience. In this Shipping Policy, “we,” “our,” and “us” refer to Ecliptica Collective Labs Private Limited, while “you,” “your,” and “user” refer to customers placing orders through our platform. By finalizing a purchase, you confirm your acceptance of the terms outlined below.  

Delivery Coverage  

• Orders are delivered to all eligible and serviceable pin codes across India  
• We do not offer international shipping at present  

Order Processing Period  

• Orders are typically processed within 1–2 business days following order confirmation  
• Business days exclude weekends and public holidays  
• After processing, a confirmation email containing complete order details will be sent to your registered email address  

Expected Delivery Time  

Standard shipping usually takes between 3–8 business days, depending on the delivery location and the availability of the assigned courier partner.  

Failed Delivery Attempts  

Delivery may remain incomplete due to the following reasons:  

• Incorrect or incomplete shipping address  
• Recipient unavailable at the delivery address  
• Refusal to accept the package upon delivery  

What Happens Next?  

If delivery fails for any of the reasons mentioned above, the parcel will be returned to our warehouse. You may contact us to coordinate a re-dispatch of your order.  

Damaged or Missing Packages  

• Damaged Deliveries: If you receive a damaged package, please inform customer support within 48 hours of delivery and share clear photographs for verification  
• Lost Shipments: If a shipment is confirmed lost in transit, a replacement or refund will be initiated after verification with the courier partner  

Shipping Support  

For questions or assistance regarding shipping and delivery, please contact us at: eclipticacollectivelabspvtltd@gmail.com

We remain committed to ensuring your order is delivered safely, on time, and without avoidable inconvenience.