At Regalthreadz, owned and managed by Ecliptica Collective Labs Private Limited, we strive to maintain a simple and stress-free shopping experience. In this Cancellation Policy, “we,” “our,” and “us” refer to Ecliptica Collective Labs Private Limited, while “you,” “your,” and “user” refer to customers placing orders on our platform. We understand that circumstances may require cancellations, and the following terms explain the applicable process and conditions.  

Cancellation Before Shipment  

• Orders can be canceled within 24 hours of purchase or before dispatch, whichever occurs first  
• To initiate cancellation, contact our customer support team via email  
• Once approved, the full refund will be credited to the original payment method within 5–7 business days  

Orders After Dispatch  

• Cancellation requests cannot be processed once the order has been shipped  
• After delivery, returns may be made in accordance with our Return & Refund Policy  

Order Changes or Updates  

• Product choices and delivery address details cannot be modified after order placement  

If changes are required:  

• Cancel the existing order, provided it meets cancellation eligibility  
• Place a new order with the correct details  

Cancellation Support  

For any queries or assistance related to order cancellations, please reach out to our support team at: eclipticacollectivelabspvtltd@gmail.com