At Regalthreadz, owned and administered by Ecliptica Collective Labs Private Limited, we are committed to providing a reliable and seamless shopping journey. In this Return & Refund Policy, “we,” “our,” and “us” refer to Ecliptica Collective Labs Private Limited, while “you,” “your,” and “user” refer to our customers. By placing an order, you agree to follow the terms and procedures described below.  

Return Qualification Criteria  

To qualify for a return, the following requirements must be satisfied:  

• Items must remain unused, unwashed, and in their original state, including all tags, labels, and packaging  
• The product must be returned with all original tags, labels, and packaging intact  
• Items that have been worn, cleaned, or modified in any manner will not be eligible for return  
• A return request must be raised within 48 hours of delivery through our customer support team  
• Products that do not meet these standards will not be accepted for return  

Steps to Request a Return  

• Submit a Request: Email your return request, mentioning the Order ID and reason for return, to eclipticacollectivelabspvtltd@gmail.com.
   
• Share Supporting Evidence: For damaged, defective, or incorrect items, attach clear photographs to help expedite the review process.
    
• Follow the Provided Process: Once your request is approved, we will share detailed instructions to complete the return.  

Important: Returns that do not comply with these conditions may be declined at our discretion.  

Refund Review and Processing  

• All returned items undergo inspection to confirm compliance with the return eligibility conditions  
• You will be informed whether the refund has been approved or rejected  
• If approved, the refund will be credited to the original payment method within 5–7 business days  
• A confirmation email will be issued once the refund has been processed successfully  

Partial Refunds  

If a returned product only partially meets the return requirements (for example, minor damage or missing original packaging), a partial refund may be granted at our discretion.  

Returns for Damaged, Defective, or Incorrect Items  

• For products that are faulty, damaged, or incorrect, a return request must be submitted within 48 hours of delivery  
• Clear photographs or videos of the issue must be emailed to eclipticacollectivelabspvtltd@gmail.com to enable quicker resolution  

Assistance and Support  

For any queries or help regarding returns and refunds, please contact our support team at: eclipticacollectivelabspvtltd@gmail.com  

We appreciate the trust you place in Regalthreadz and remain dedicated to delivering a smooth and satisfactory shopping experience.